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Articles: SMB/Mid-market CRM
The company, in keeping with its "No Software" motto, announces its plan to offer service-oriented architecture on demand.
Different licensing models have left customers confused and vendors squabbling over the definition of open source.
The vendor announces an improved, expanded version of its popular SalesLogix midmarket suite (and an analytics and reporting package) at its Insights convention.
The company's annual partner and customer convention kicks off with talk of the future, growing from recently announced structural shifts.
The company releases a new BI and performance management solution tailored for the SMB segment and based on technology acquired from the Celequest purchase.
The CRM vendor realigns its corporate foundation to create two new divisions that will better serve their customers' needs.
The communications infrastructure vendor and the on-demand CRM provider announce Unified CallConnector, strengthening the companies' partnership.
The European company releases QlikView 8, improving its predictive analysis and collaboration capabilities as the company sees increased traction from the enterprise segment, according to one analyst.
SugarCRM introduces a customer self-service portal and knowledge base to connect customers with key CRM business processes; an analyst firm draws parallels to Salesforce.com.
Larry Ellison's company continues to lead the market thanks to increased software sales and SMB penetration, but IBM and Microsoft close the gap, according to a study.
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
What do contact center managers need to generate revenue? New tools and technologies.
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
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Companies: SMB/Mid-market CRM
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