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Articles: SMB/Mid-market CRM
The Asian market for on-demand software nearly doubled last year as awareness and adoption rates boomed; new report says satisfaction is high for CRM and other applications.
Canada-based CRM vendor The Long Reach Corp. launches the first major revision of its flagship Info At Hand product.
A recent study says growth in mergers and acquisitions are driven by industry's demand for scale; CRM component of outsourcing is small but "growing rapidly."
Despite the development of CRM best practices, many businesses are still struggling to properly measure the success of their implementations.
With its Summer '07 release, the on-demand specialist expands from on-demand applications to on-demand platforms.
The customer management applications market rose 8 percent in 2006, as it did in 2005; SAP and Oracle continue to lead, but their revenue figures don't tell the full tale.
The on-demand CRM vendor announces full in-browser capabilities for use on the wildly popular new Apple device; CRM on the hip could make Apple the next big mobile business tool.
Executives, including CEO Ballmer, outline a flurry of product announcements to support the corporate line: "software plus services."
The company releases pricing, product information, and vertical templates for Dynamics Live CRM at its Worldwide Partner Conference; one analyst suggests Microsoft lags in the on-demand race.
The worldwide CRM market grew 11.5 percent in 2006 to just under $6.5 billion in revenue; while SAP continues to dominate, Oracle Corp. sees both its revenue and its market share slip.
Others in the top category are DataFlux, Business Objects, Harte-Hanks Trillium Software, and IBM; expect to see increased M&A activity as smaller, international players make their presence felt.
Magic Quadrant for SFA '07: Oracle's Siebel has to share the spotlight in sales force automation, and additional challengers are closing in.
After years of rumor, the on-demand CRM vendor files papers to become a public company; analysts agree it's the right time, more or less.
CRM capabilities and business processes enable technology to shine.
Web designers now enjoy unlimited site enrichment tools, which will help companies take e-commerce sites to new levels as broadband adoption rates soar.
NetSuite helps the company manage its demanding client base.
New research reveals that enterprise and CRM software isn't just for the big boys anymore.
Maximizer Software inks a deal with sales-effectiveness analyst group ES Research to share information on best practices and link their customer bases.
The sales compensation systems provider releases a managed service that takes the labor out of wrangling incentives.
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