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Articles: SMB/Mid-market CRM
Larry Ellison's company continues to lead the market thanks to increased software sales and SMB penetration, but IBM and Microsoft close the gap, according to a study.
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
Industry consultancy ISM announces the eight winners of its real-time CRM awards, applications that are delivering noteworthy capabilities as the clock ticks.
The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
What do contact center managers need to generate revenue? New tools and technologies.
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
The company introduces Salesforce Platform Edition, a version that allows application development and sharing without a CRM subscription.
The global launch of Customer Interaction Express, a contact center suite targeting companies with no more than 150 reps, helps the company muscle up.
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
The two companies partner to deliver a set of tools for rich Internet application creation; the combination will flesh out the offerings on AppExchange.
Salesforce.com announces the release of a slew of new Web 2.0-based document management solutions, taking them out of the realm of strictly CRM and popping the lid of possible future product releases.
VoIP solutions vendor IPcelerate announces a tetrad of voice solutions for the healthcare, legal, retail, and manufacturing verticals, aimed at giving SMBs integrated functionality.
Earning the keys to the elevator.
Spending on business intelligence and performance management is expected to balloon as companies seek to bring financial data and operational metrics to the corporate masses, according to a new study.
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
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