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Articles: SMB/Mid-market CRM
The on-demand provider releases upgrades to two vertical editions, as software-as-a-service vendors take "a more focused approach," according to one industry analyst.
Yet another market-share report tags the two vendors as the market's only leaders--but this one gives Oracle the edge in product quality. Overall, the CRM arena remains competitive.
Software conglomerate tells analysts to expect no further acquisitions--for now.
The company debuts with a brace of on-demand applications designed to pull more sales data from the popular CRM system.
The creator of QuickBooks debuts a new on-demand business management system, catering to the very smallest of the small-business segment.
Gartner predicts CRM software revenue will grow 14 percent this year to exceed $7.4 billion, as SaaS, sales, and foreign markets continue to drive the market.
The $339 million acquisition is the latest example of the convergence of business intelligence and performance management.
The leaders, the winners, and the honorees--the best of the CRM industry over the last 12 months.
The small-business themes of this past year have been partnership and verticality.
The landscape among midmarket suite vendors is loaded with firms vying for increasingly limited technology-budget dollars.
Three free trials lead to another dulcet-toned Salesforce.com deployment.
A printing-equipment supplier consolidates on an all-Microsoft platform.
This year's inductee has earned his place in the pantheon several times over.
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
Salesforce.com and others prove that small oceans can still make big, big waves.
All the happenings from Microsoft Corp.'s Worldwide Partner Conference in July.
A growing segment of on-demand providers is boasting of offline functionality. Is this an admission of failure, or a stopgap on the way to perpetual access?
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
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