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Articles: SMB/Mid-market CRM
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
There are 3.5 billion online conversations every day. Is your company part of them, or a victim of them?
SAP Influencer Summit: The German giant's SAP CRM 2007 -- with a new user interface -- sneaks in under the calendar-year wire.
New feature to the company's Edge series promises to address the financial concerns of midmarket companies.
In the business of producing all-terrain vehicles (ATVs) and motorcycles, customer service can get downright dirty.
SAP Business ByDesign is the company's new on-demand midmarket product; much of its success hinges on SAP's channel strategy.
As 2007 ends, and 2008 looms ahead of us, patterns are beginning to emerge: The future of business may not be in the hands of the executives, but those of the customer instead. And yet, hasn't it always been that way?
After years of software-as-a-service rising ascendant, economic pressures may be favoring on-premise software again.
Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
Not every step toward a best-in-class BI deployment is going to be a smooth transition.
Callidus Software President and CEO Robert Youngjohns is heading to Microsoft, but will his stance against multitenant on-demand offerings follow him?
Why it makes sense to unify now.
With Maximizer CRM 10, the vendor hopes to provide SMBs with the tools to compete.
It's popular, but not necessarily better.
The global CRM market will double within six years, according to a new Datamonitor report.
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