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| Articles: SMB/Mid-market CRM |
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The vendor is implementing vertical solutions after long shyness, but how far should they go and who is creating them? Plus, two questions for the CEO.
Insight,
Posted 01 May 2007
What do contact center managers need to generate revenue? New tools and technologies.
The Tipping Point,
Posted 01 May 2007
The Web remains an unexplored frontier for many small businesses, but realized value for small companies may soon drive a surge of online colonization, according to a report.
Daily News,
Posted 30 Apr 2007
On-demand IP communications systems are burgeoning, especially among smaller businesses with limited IT staff.
Daily News,
Posted 26 Apr 2007
The two IT juggernauts are deepening their partnership by extending their blueprint for making available future versions of Duet software for Microsoft Office and SAP.
Daily News,
Posted 25 Apr 2007
The company introduces Salesforce Platform Edition, a version that allows application development and sharing without a CRM subscription.
Daily News,
Posted 23 Apr 2007
The global launch of Customer Interaction Express, a contact center suite targeting companies with no more than 150 reps, helps the company muscle up.
Daily News,
Posted 20 Apr 2007
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
Daily News,
Posted 18 Apr 2007
The two companies partner to deliver a set of tools for rich Internet application creation; the combination will flesh out the offerings on AppExchange.
Daily News,
Posted 16 Apr 2007
Salesforce.com announces the release of a slew of new Web 2.0-based document management solutions, taking them out of the realm of strictly CRM and popping the lid of possible future product releases.
Daily News,
Posted 10 Apr 2007
VoIP solutions vendor IPcelerate announces a tetrad of voice solutions for the healthcare, legal, retail, and manufacturing verticals, aimed at giving SMBs integrated functionality.
Daily News,
Posted 05 Apr 2007
Earning the keys to the elevator.
Viewpoints,
Posted 01 Apr 2007
Spending on business intelligence and performance management is expected to balloon as companies seek to bring financial data and operational metrics to the corporate masses, according to a new study.
Daily News,
Posted 30 Mar 2007
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
Daily News,
Posted 28 Mar 2007
SMBs worldwide are facing numerous obstacles to growth as an unstable global economy and limited resources make the smaller companies scramble for funding.
Daily News,
Posted 26 Mar 2007
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
Daily News,
Posted 26 Mar 2007
The market continues to expand, albeit at a moderate pace, as vendors achieve strong growth in SaaS applications and vertically focused solutions.
Daily News,
Posted 22 Mar 2007
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Daily News,
Posted 21 Mar 2007
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
Daily News,
Posted 19 Mar 2007
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