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Articles: SMB/Mid-market CRM
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Three new contact center offerings cover SMBs and enterprise customers
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Territory management among upgrades geared for large businesses
The mobile version of BigContacts automatically adjusts for any mobile device's screen size.
Roost uses push notifications to engage mobile Web site traffic.
Salesformics is designed for small businesses that have limited budgets and training time.
Taking action on big data findings requires collaboration, top-down support.
The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.
Saleslogix Mobile 3.0 gives users a complete, fully customizable mobile CRM solution.
Contact management, file storage upgrades, and mobile applications are among Constant Contact's user experience updates.
Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.
ContactManager consolidates all relevant customer information.
The pairing will result in the integration of CRM and email marketing platforms.
Recurring revenue technology advances make it possible.
The new offering helps companies find the resources and bandwidth to create compelling content.
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
Improvements and added functionalities shift company focus to SMBs.
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Companies: SMB/Mid-market CRM
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