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Articles: SMB/Mid-market CRM
Added functionality includes email archiving and complete bi-directional real time synchronization of Contacts, Calendars, and Tasks between both tools.
Ten frequently asked questions answered.
The new fall 2013 version features a new user interface, greater integration with social and collaboration tools, and more mobile support.
Are CRM vendors sending mixed messages, or complementary ones?
Sixty-eight percent will increase mobile spending in the next year.
Sometimes the fun, shiny objects are just the cherry on top.
New features include an enhanced user interface, advanced analytics, and international language support.
The new release adds salesforce and marketing automation features and reporting.
Solution enables real-time lead tracking and management.
Company wants to offer a "consumer, Web-grade" analytical experience.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
Software provider extends Optify Connect to small and mid-sized businesses.
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.
Free application for small businesses extends mobile connectivity to Android tablets and smartphones.
Version 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.
'How can we have growth like a modern dealership if we don't have the things that a modern dealership has?'
New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.
Advanced reporting, workflow, marketing automation, and mobile access are added to version 1.5.
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Companies: SMB/Mid-market CRM
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