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Articles: SMB/Mid-market CRM
Don't worry: If you're not wiki-ing yet, you will be soon.
Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Business Problem: Inability to drive a sales force's behavior, rapidly deploy new sales plans, or effectively track and pay compensation and bonuses.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
There are 3.5 billion online conversations every day. Is your company part of them, or a victim of them?
SAP Influencer Summit: The German giant's SAP CRM 2007 -- with a new user interface -- sneaks in under the calendar-year wire.
New feature to the company's Edge series promises to address the financial concerns of midmarket companies.
In the business of producing all-terrain vehicles (ATVs) and motorcycles, customer service can get downright dirty.
SAP Business ByDesign is the company's new on-demand midmarket product; much of its success hinges on SAP's channel strategy.
As 2007 ends, and 2008 looms ahead of us, patterns are beginning to emerge: The future of business may not be in the hands of the executives, but those of the customer instead. And yet, hasn't it always been that way?
After years of software-as-a-service rising ascendant, economic pressures may be favoring on-premise software again.
Employees gone, lawsuit still unresolved, but despite SAP and TomorrowNow's predicament, third party maintenance seems to be on the rise.
Not every step toward a best-in-class BI deployment is going to be a smooth transition.
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Companies: SMB/Mid-market CRM
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