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Articles: SMB/Mid-market CRM
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
Search engine optimization can help put your Web site ahead of the pack.
Sales organizations aren't measuring what they need to measure; closed loop lead management could be the answer to multiple woes.
Red Pocket Mobile snags a particular prepaid phone market, with help from VoIP Logic
With an updated GoldMine in the driver's seat, a Carolina truck dealership steers to unified customer information.
The ever-evolving journey toward exceptional customer experience.
The critical steps to rapid transformation.
They're not exactly employees, and they're not quite customers, but your channel partners can be equally important -- and you can't just direct them by remote control.
Don't worry: If you're not wiki-ing yet, you will be soon.
Recent studies predict the global CRM market will double within six years, and suggest explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Business Problem: Inability to drive a sales force's behavior, rapidly deploy new sales plans, or effectively track and pay compensation and bonuses.
The latest version of Aspect Unified IP 6.5.1 expands language capabilities, and adds unified command and real-time reporting.
The on-demand CRM vendor posts a big IPO, suggesting the tech market is still buoyant.
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
The much-anticipated Microsoft Dynamics CRM 4 makes it to market in time for the close of Q4 2007, to the sounds of analyst praise.
"Getting staff to use the software" remains the biggest challenge for the small and midsize CRM user.
New research identifies archiving and data protection as hot drivers of storage initiatives; EMC continues to lead in market share.
Introducing a sales automation system for the people who must actually make a product work for the customer: the sales engineer.
There are 3.5 billion online conversations every day. Is your company part of them, or a victim of them?
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Companies: SMB/Mid-market CRM
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