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Articles: SMB/Mid-market CRM
CDC Software's newest release of Pivotal CRM for Home Building and Real Estate looks to help streamline operations and boost profits for homebuilders.
With its Entrepreneur edition, Maximizer Software targets the sole proprietor -- and the midsize business that proprietor may become.
A new study concludes vendors must tap into the midmarket to prevent a potential stagnation in market growth.
With talk of a recession forcing businesses to trim budgets, one expert advises a focus on "quick, inexpensive successes."
The popular software-as-a-service CRM company delivers its 25th release -- Spring '08 -- adding collaboration and content features amidst rumors of ownership-shopping.
SugarCon '08: The open-source CRM provider gets a new batch of venture-cap cash, and announces a new mobile offering for BlackBerry and other smartphone users.
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
You may think you are, but the truth is this: Size matters.
Despite all the buzz around CRM 2.0 and Web 2.0, companies, on average, have been stuck in place for two years.
SAP and Microsoft make big moves to embrace smaller customers.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
Silicon Image's HDMI unit used Oracle iStore to handle a growing licensing business.
What you need to know about quality management and liability recording solutions.
A new Gartner study reveals strong growth in the overall outsourcing market -- but even stronger growth in the business-process outsourcing most critical to CRM.
The upside is a high level of flexibility.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
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