The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Daily News,
Posted 24 Aug 2007
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Daily News,
Posted 23 Aug 2007
New Sage offering provides productivity and business intelligence improvements; one industry analyst suggests the new version closes the gap between contact management and SFA.
Daily News,
Posted 23 Aug 2007
Webcast provider responds to the explosion in video communications with something sales and marketing teams can use.
Daily News,
Posted 16 Aug 2007
The Japanese-based vendor's purchase of Sphere Communications is a move to bolster its unified communications portfolio, according to one industry pundit.
Daily News,
Posted 10 Aug 2007
A recent forecast predicts software-as-a-service will be the dominant source of the market's revenue growth.
Daily News,
Posted 07 Aug 2007
As their needs grow more complex, SMBs are turning to a wider array of information in order to make educated product and technology choices.
Daily News,
Posted 31 Jul 2007
The reporting-and-analytics company offers streamlined BI for sales and marketing scenarios.
Daily News,
Posted 26 Jul 2007
Oracle reverts to the Siebel moniker for the newest version of its CRM On Demand product, which features several usability, customization, and integration enhancements.
Daily News,
Posted 25 Jul 2007
The Asian market for on-demand software nearly doubled last year as awareness and adoption rates boomed; new report says satisfaction is high for CRM and other applications.
Daily News,
Posted 23 Jul 2007
Canada-based CRM vendor The Long Reach Corp. launches the first major revision of its flagship Info At Hand product.
Daily News,
Posted 19 Jul 2007
A recent study says growth in mergers and acquisitions are driven by industry's demand for scale; CRM component of outsourcing is small but "growing rapidly."
Daily News,
Posted 19 Jul 2007
Despite the development of CRM best practices, many businesses are still struggling to properly measure the success of their implementations.
Daily News,
Posted 18 Jul 2007
With its Summer '07 release, the on-demand specialist expands from on-demand applications to on-demand platforms.
Daily News,
Posted 17 Jul 2007
The customer management applications market rose 8 percent in 2006, as it did in 2005; SAP and Oracle continue to lead, but their revenue figures don't tell the full tale.
Daily News,
Posted 13 Jul 2007
The on-demand CRM vendor announces full in-browser capabilities for use on the wildly popular new Apple device; CRM on the hip could make Apple the next big mobile business tool.
Daily News,
Posted 12 Jul 2007
Executives, including CEO Ballmer, outline a flurry of product announcements to support the corporate line: "software plus services."
Daily News,
Posted 12 Jul 2007
The company releases pricing, product information, and vertical templates for Dynamics Live CRM at its Worldwide Partner Conference; one analyst suggests Microsoft lags in the on-demand race.
Daily News,
Posted 11 Jul 2007
The worldwide CRM market grew 11.5 percent in 2006 to just under $6.5 billion in revenue; while SAP continues to dominate, Oracle Corp. sees both its revenue and its market share slip.
Daily News,
Posted 10 Jul 2007
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