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Articles: SMB/Mid-market CRM
SugarCon '08: The open-source CRM provider gets a new batch of venture-cap cash, and announces a new mobile offering for BlackBerry and other smartphone users.
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
You may think you are, but the truth is this: Size matters.
Despite all the buzz around CRM 2.0 and Web 2.0, companies, on average, have been stuck in place for two years.
SAP and Microsoft make big moves to embrace smaller customers.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
Silicon Image's HDMI unit used Oracle iStore to handle a growing licensing business.
What you need to know about quality management and liability recording solutions.
A new Gartner study reveals strong growth in the overall outsourcing market -- but even stronger growth in the business-process outsourcing most critical to CRM.
The upside is a high level of flexibility.
The Force.com platform becomes the first software-as-a-service offering to allow pay-per-login pricing, but the company's CRM applications aren't included.
With the advent of Web 2.0 and other technologies, the CRM landscape may look vastly different in the not-so-distant future. Or will it?
Consumerization, software-as-a-service, and several other industry developments are affecting how application vendors approach smaller organizations.
The latest version of Selltis Sales gives the whole team access to the entire playbook.
As emerging technologies provide access to data and applications no matter the device or location, demand is likely to boom, according to Yankee Group.
The quiet software firm expands its professional services aimed at SMBs.
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