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Articles: SMB/Mid-market CRM
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
As budgets tighten, all technology spending comes under scrutiny. A new survey, however, indicates that strategic CRM projects are more likely to be spared.
CDC Software's newest release of Pivotal CRM for Home Building and Real Estate looks to help streamline operations and boost profits for homebuilders.
With its Entrepreneur edition, Maximizer Software targets the sole proprietor -- and the midsize business that proprietor may become.
A new study concludes vendors must tap into the midmarket to prevent a potential stagnation in market growth.
With talk of a recession forcing businesses to trim budgets, one expert advises a focus on "quick, inexpensive successes."
The popular software-as-a-service CRM company delivers its 25th release -- Spring '08 -- adding collaboration and content features amidst rumors of ownership-shopping.
SugarCon '08: The open-source CRM provider gets a new batch of venture-cap cash, and announces a new mobile offering for BlackBerry and other smartphone users.
Experts agree that the need for mobile technology support is out of proportion to smaller companies' level of adoption; even consumer solutions can help bridge the gap.
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
You may think you are, but the truth is this: Size matters.
Despite all the buzz around CRM 2.0 and Web 2.0, companies, on average, have been stuck in place for two years.
SAP and Microsoft make big moves to embrace smaller customers.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.
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Companies: SMB/Mid-market CRM
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