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Articles: SMB/Mid-market CRM
Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.
Gartner names the new and the noteworthy in the realm of sales applications for CRM.
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
With yet another Web-based application -- Zoho Invoice -- the Zoho Suite extends its sweet offerings.
The fourth annual Beagle Research study outlines the year's seven coolest and most innovative industry solutions.
Unified communications software vendor Objectworld offers a UC platform that lets companies keep their existing phone systems.
Communication needs to be a two-way street.
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
Microsoft Convergence 2008: CEO and President Steve Ballmer outlines his company's approach to business applications, expands a partnership, and drops some hints about strategy.
Sage Software's latest CRM shift promises one step up in mobility and another toward integration.
Small and midsize companies are slowly but surely turning their heads -- and business -- to software-as-a-service.
The CRM vendor brings a new offering --- and name --- to the marketplace.
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
As budgets tighten, all technology spending comes under scrutiny. A new survey, however, indicates that strategic CRM projects are more likely to be spared.
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