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Articles: SMB/Mid-market CRM
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Business Problem: Subpar email response forces unhappy customers to live agents.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
With CrowdSound, companies can put an ear to customer noise.
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Better landing pages increase adoption of relevant weather-alert services.
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
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