A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
CRM Featured Articles,
Posted 05 Dec 2008
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
CRM Featured Articles,
Posted 04 Dec 2008
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
CRM Featured Articles,
Posted 04 Dec 2008
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
CRM Featured Articles,
Posted 04 Dec 2008
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
CRM Featured Articles,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
CRM Featured Articles,
Posted 02 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
CRM Featured Articles,
Posted 02 Dec 2008
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Secret of My Success,
Posted 01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
REAL ROI,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
What happened at Entellium, and what it means for businesses.
Insight,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
The notion of Peak Oil has more to do with CRM than you think.
Reality Check,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
CRM Featured Articles,
Posted 28 Nov 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
CRM Featured Articles,
Posted 27 Nov 2008
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
CRM Featured Articles,
Posted 26 Nov 2008
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