The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
CRM Featured Articles,
Posted 22 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
CRM Featured Articles,
Posted 22 Dec 2008
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Viewpoints,
Posted 22 Dec 2008
Research indicates that the use of social networks among small businesses will double over next 12 months.
CRM Featured Articles,
Posted 17 Dec 2008
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
CRM Featured Articles,
Posted 17 Dec 2008
A new tagging feature aims to make reviews more easily accessible.
CRM Featured Articles,
Posted 16 Dec 2008
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
CRM Featured Articles,
Posted 16 Dec 2008
The company expands its online marketing platform with a new text-messaging solution.
CRM Featured Articles,
Posted 15 Dec 2008
Gartner points to the continued evolution of software-as-a-service implementations.
CRM Featured Articles,
Posted 12 Dec 2008
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
CRM Featured Articles,
Posted 11 Dec 2008
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
CRM Featured Articles,
Posted 10 Dec 2008
The voice platform vendor helps itself to a portfolio of self-service applications.
CRM Featured Articles,
Posted 10 Dec 2008
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
CRM Featured Articles,
Posted 05 Dec 2008
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
CRM Featured Articles,
Posted 04 Dec 2008
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
CRM Featured Articles,
Posted 04 Dec 2008
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
CRM Featured Articles,
Posted 04 Dec 2008
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
CRM Featured Articles,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
CRM Featured Articles,
Posted 02 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
CRM Featured Articles,
Posted 02 Dec 2008
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