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Articles: SMB/Mid-market CRM
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
Marketing pro Dan Kennedy and Infusionsoft offer marketing advice for small businesses.
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Business Problem: Subpar email response forces unhappy customers to live agents.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
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