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Articles: SMB/Mid-market CRM
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Improved campaign relevance will stretch your marketing budget.
Maximizer Software announces a branding strategy for its Mobile CRM product.
Oracle's BEA Welcome Event: The enterprise software provider shares its post-acquisition roadmap, and promises "no forced migration."
Xactly launches Rewards on Salesforce.com's platform to "close the loop."
destinationCRM 2008: A roundup of our reporting during this year's conference.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
Marketing pro Dan Kennedy and Infusionsoft offer marketing advice for small businesses.
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