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Articles: SMB/Mid-market CRM
Even if customer surveys don't interest you, real-time alert capabilities might.
From "going green" to the consumerization of the enterprise, the research firm outlines factors that will soon shake up the workplace.
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
MDM Summit '08: Master data management isn't easy, but experts believe there's never been a better time to get started.
Overall, 25 percent of online visitors will click a text link first; younger consumers, however, may be more graphically inclined.
Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
With the release of Maximizer 10.5, the Canadian CRM mainstay adds to its wireless capabilities and spruces up the value to SMBs.
Teradata Partners '08: With product enhancements galore, the enterprise data warehousing company kicks off its annual conference with a commitment to collective intelligence.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
An update to the ongoing story of Entellium's self-destruction.
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
Two studies offer different perspectives on CRM adoption -- and yet both see an opportunity for continued growth.
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Sometimes you need more than CRM automation.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
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