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Articles: SMB/Mid-market CRM
Teradata Partners '08: With product enhancements galore, the enterprise data warehousing company kicks off its annual conference with a commitment to collective intelligence.
Direct Marketing Association '08: In a down economy, marketers and advertisers have no choice but to look up.
An update to the ongoing story of Entellium's self-destruction.
Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
Two studies offer different perspectives on CRM adoption -- and yet both see an opportunity for continued growth.
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Sometimes you need more than CRM automation.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Methodology and training firm Sales Performance International gathers up its scattered client data with Jigsaw Data's online contact management.
Selltis helps gauge sales solutions for a maker of industrial gauges.
A cosmetics company relies on its customers to share the beauty of its brand.
A valuable customer management system is worth saving.
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
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