A small direct-marketing business extends its operations with Infusionsoft CRM.
Secret of My Success,
Posted 01 Mar 2009
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
REAL ROI,
Posted 01 Mar 2009
Brainshark helps FitLinxx pump up customers' use of fitness technology.
REAL ROI,
Posted 01 Mar 2009
Assisted living is a growth industry, but one suffering from information overload.
REAL ROI,
Posted 01 Mar 2009
As LinkedIn grows, what does the future hold for enterprise social networking?
Insight,
Posted 01 Mar 2009
The problems occur where the benefits are.
The Tipping Point,
Posted 01 Mar 2009
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
Magazine Features,
Posted 01 Mar 2009
CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
Reality Check,
Posted 01 Mar 2009
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
Magazine Features,
Posted 01 Mar 2009
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
CRM Featured Articles,
Posted 27 Feb 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
CRM Featured Articles,
Posted 26 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
CRM Featured Articles,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
CRM Featured Articles,
Posted 20 Feb 2009
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
CRM Featured Articles,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured Articles,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured Articles,
Posted 18 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
CRM Featured Articles,
Posted 16 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
CRM Featured Articles,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
CRM Featured Articles,
Posted 13 Feb 2009
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