Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
CRM Featured News,
Posted 21 Jan 2009
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
CRM Featured News,
Posted 19 Jan 2009
The research firm compares the top vendors in the space.
CRM Featured News,
Posted 14 Jan 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
CRM Featured News,
Posted 13 Jan 2009
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
CRM Featured News,
Posted 13 Jan 2009
New research shows confusion among users over what unified communications really means.
CRM Featured News,
Posted 13 Jan 2009
"Customer satisfaction" and "customer retention" top the list for marketing executives.
CRM Featured News,
Posted 12 Jan 2009
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
CRM Featured News,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
CRM Featured News,
Posted 07 Jan 2009
New online community offers mobile computer users the chance to help reinvent product development.
CRM Featured News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
CRM Featured News,
Posted 07 Jan 2009
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
CRM Featured News,
Posted 05 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
CRM Featured News,
Posted 05 Jan 2009
Raise the bar, instead of falling short of it.
The Tipping Point,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
Google doesn't want its name to be only synonymous with search.
Front Office,
Posted 01 Jan 2009
How companies can succeed through listening—and taking action.
Viewpoints,
Posted 29 Dec 2008
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
CRM Featured News,
Posted 22 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
CRM Featured News,
Posted 22 Dec 2008
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