After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
Magazine Features,
Posted 01 Mar 2009
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
CRM Featured Articles,
Posted 27 Feb 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
CRM Featured Articles,
Posted 26 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
CRM Featured Articles,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
CRM Featured Articles,
Posted 20 Feb 2009
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
CRM Featured Articles,
Posted 19 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured Articles,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured Articles,
Posted 18 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
CRM Featured Articles,
Posted 16 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
CRM Featured Articles,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
CRM Featured Articles,
Posted 13 Feb 2009
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
CRM Featured Articles,
Posted 12 Feb 2009
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
CRM Featured Articles,
Posted 11 Feb 2009
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
CRM Featured Articles,
Posted 11 Feb 2009
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
CRM Featured Articles,
Posted 10 Feb 2009
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
CRM Featured Articles,
Posted 10 Feb 2009
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
CRM Featured Articles,
Posted 09 Feb 2009
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
CRM Featured Articles,
Posted 05 Feb 2009
AlwaysOn OnMedia '09: Panelists discuss the current state of mobile marketing.
CRM Featured Articles,
Posted 04 Feb 2009
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