Transform reps' view of new tools from obstacle into opportunity.
Viewpoints,
Posted 18 Jul 2014
Blackbaud offers new fundraising, analytics, social, mobile, and other capabilities in new version of the Raiser's Edge.
CRM Across the Wire,
Posted 08 Jul 2014
Swiftpage has invited small business owners to sign up at cloud.act.com and join in final testing of its new online contact and interaction management service.
CRM Across the Wire,
Posted 08 Jul 2014
When CEOs listen to the voice of the customer, everyone wins.
Small Biz Buzz,
Posted 01 Jul 2014
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
CRM Across the Wire,
Posted 30 Jun 2014
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
CRM Across the Wire,
Posted 20 Jun 2014
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
CRM Across the Wire,
Posted 20 Jun 2014
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
CRM Across the Wire,
Posted 05 Jun 2014
Keynote highlights convergence of CRM, ERP, and e-commerce systems.
CRM Featured News,
Posted 14 May 2014
The integrated solution routes help desk voice interactions directly to customer support employees.
CRM Featured News,
Posted 12 May 2014
The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.
CRM Across the Wire,
Posted 07 May 2014
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
CRM Featured News,
Posted 07 May 2014
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
CRM Featured News,
Posted 02 May 2014
Newton was even more right than he knew.
Pint of View,
Posted 01 May 2014
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
CRM Across the Wire,
Posted 29 Apr 2014
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
CRM Across the Wire,
Posted 23 Apr 2014
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
CRM Across the Wire,
Posted 23 Apr 2014
Cloud contact center software users can customize the product in the same environment.
CRM Featured News,
Posted 15 Apr 2014
CRM, marketing automation integration aligns demand generation with key sales activities
CRM Across the Wire,
Posted 08 Apr 2014
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