Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
CRM Featured Articles,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
CRM Featured Articles,
Posted 18 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
CRM Featured Articles,
Posted 16 Feb 2009
Shocking new research finds many companies still don't fully understand their own customer service organizations.
CRM Featured Articles,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
CRM Featured Articles,
Posted 13 Feb 2009
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
CRM Featured Articles,
Posted 12 Feb 2009
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
CRM Featured Articles,
Posted 11 Feb 2009
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
CRM Featured Articles,
Posted 11 Feb 2009
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
CRM Featured Articles,
Posted 10 Feb 2009
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
CRM Featured Articles,
Posted 10 Feb 2009
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
CRM Featured Articles,
Posted 09 Feb 2009
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
CRM Featured Articles,
Posted 05 Feb 2009
AlwaysOn OnMedia '09: Panelists discuss the current state of mobile marketing.
CRM Featured Articles,
Posted 04 Feb 2009
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
CRM Featured Articles,
Posted 04 Feb 2009
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
CRM Featured Articles,
Posted 04 Feb 2009
Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.
CRM Featured Articles,
Posted 02 Feb 2009
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
CRM Featured Articles,
Posted 02 Feb 2009
How we handle the bad times can reflect well on us in the long run.
Pint of View,
Posted 01 Feb 2009
Constrained spending is no excuse for CRM stagnation.
The Tipping Point,
Posted 01 Feb 2009
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