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Articles: SMB/Mid-market CRM
When it comes to B2B, the sales rep is still a critical link.
Zimbra Community 8's new release and free edition offers social business engagement on any device.
Spring 14 Vocus Marketing Suite updates include Salesforce.com integration, automated communications workflows, customized lead scoring, and integrated analytics.
The SAP-Accenture partnership will accelerate the time to value for joint solutions.
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Promote your satisfied customers to brand advocates.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Harnessing technology to improve the retail experience.
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
The Salesfusion platform gains social media and predictive capabilities with the LoopFuse acquisition.
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
Automated price-optimization solution targets midmarket companies seeking profit advantages.
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM is only as effective as its users and the information they create.
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
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Companies: SMB/Mid-market CRM
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