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Articles: SMB/Mid-market CRM
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
The voice platform vendor helps itself to a portfolio of self-service applications.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
Entellium's crisis played out on Twitter, live.
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
What happened at Entellium, and what it means for businesses.
Instead, invest more in your best customers.
Before the markets hit the skids, companies had just begun to target customer experience.
The notion of Peak Oil has more to do with CRM than you think.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
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