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Articles: SMB/Mid-market CRM
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
Customer retention is one thing. Identifying the right ones to retain is another.
New online community offers mobile computer users the chance to help reinvent product development.
Analysts weigh in on content management trends for the New Year.
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Raise the bar, instead of falling short of it.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Google doesn't want its name to be only synonymous with search.
How companies can succeed through listening—and taking action.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
Research indicates that the use of social networks among small businesses will double over next 12 months.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
A new tagging feature aims to make reviews more easily accessible.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
The company expands its online marketing platform with a new text-messaging solution.
Gartner points to the continued evolution of software-as-a-service implementations.
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