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Articles: SMB/Mid-market CRM
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
How we handle the bad times can reflect well on us in the long run.
Constrained spending is no excuse for CRM stagnation.
When budgets are tight, it's your job to calm skittish customers and capture the few viable prospects. You can't be everywhere at once, so be where you're most effective.
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
The provider of on-demand financial applications launches its Winter 2009 product.
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The research firm compares the top vendors in the space.
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
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