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Articles: SMB/Mid-market CRM
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The research firm compares the top vendors in the space.
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
New research shows confusion among users over what unified communications really means.
"Customer satisfaction" and "customer retention" top the list for marketing executives.
The small-business CRM provider unleashes Basic, Deluxe, and Pro editions.
Customer retention is one thing. Identifying the right ones to retain is another.
New online community offers mobile computer users the chance to help reinvent product development.
Analysts weigh in on content management trends for the New Year.
In this recessionary holiday season, the two online players tie for first, while all others fall short of "excellence."
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
Raise the bar, instead of falling short of it.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Google doesn't want its name to be only synonymous with search.
How companies can succeed through listening—and taking action.
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