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Articles: SMB/Mid-market CRM
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
BlackBerry Media Event: The smartphone provider describes the release as "the easiest upgrade ever."
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
The Spring '09 release of the popular on-demand CRM platform includes new social functions for salespeople.
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
The recession drives at least one vendor, VPI, to introduce a pricing plan with a topical title: the Call Recording Technology Bailout Package.
AlwaysOn OnMedia '09: Panelists discuss the current state of mobile marketing.
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.
The open-source provider's new release -- with more than 300 enhancements -- looks to dig deeper into CRM.
How we handle the bad times can reflect well on us in the long run.
Constrained spending is no excuse for CRM stagnation.
When budgets are tight, it's your job to calm skittish customers and capture the few viable prospects. You can't be everywhere at once, so be where you're most effective.
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
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Companies: SMB/Mid-market CRM
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