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Articles: SMB/Mid-market CRM
One fundamental mistake can cost you.
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
The company data provider focuses on bringing more intelligent data to the midmarket.
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
Sensible suggestions for fostering real communication.
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
A recent report on sales performance optimization shows a gap between expectations and capabilities.
The marketing automation vendor's latest release focuses on usability and that human touch.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
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