A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
Daily News,
Posted 02 Dec 2008
BumpTop, a computer desktop solution from Bump, Inc., uses Intridea CrowdSound to develop customer conversation.
Secret of My Success,
Posted 01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
REAL ROI,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
What happened at Entellium, and what it means for businesses.
Insight,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Before the markets hit the skids, companies had just begun to target customer experience.
Customer Centricity,
Posted 01 Dec 2008
The notion of Peak Oil has more to do with CRM than you think.
Reality Check,
Posted 01 Dec 2008
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Magazine Features,
Posted 01 Dec 2008
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
Daily News,
Posted 28 Nov 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Daily News,
Posted 27 Nov 2008
An IDC survey indicates that few users pay attention to advertising on social networking sites; more than half say they find ads there "annoying."
Daily News,
Posted 26 Nov 2008
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Daily News,
Posted 24 Nov 2008
Quite a bit, apparently: In a new report, food manufacturing improves its standing among consumers, while soft drinks and apparel fare less well.
Daily News,
Posted 24 Nov 2008
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Daily News,
Posted 21 Nov 2008
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
Daily News,
Posted 21 Nov 2008
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
Daily News,
Posted 19 Nov 2008
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