No more customer-reference fire drills.
Viewpoints,
Posted 13 Aug 2009
Hypatia Research discusses the importance of enterprise feedback management and the future of the market.
CRM Featured Articles,
Posted 11 Aug 2009
Marketers are cutting costs and opting for cheaper, more measurable tactics.
CRM Featured Articles,
Posted 11 Aug 2009
Sharing knowledge to build better relationships.
Viewpoints,
Posted 11 Aug 2009
Magic Quadrant for EMM '09: Enterprise marketing management vendors continue to face slow adoption rates in an economic downturn.
CRM Featured Articles,
Posted 10 Aug 2009
RightAnswers seeks to close the loop and maximize search capabilities with its latest release.
CRM Featured Articles,
Posted 07 Aug 2009
CRM won't solve everything. You still need skilled salespeople to get it right.
Viewpoints,
Posted 07 Aug 2009
A new Forrester Research report encourages organizations to embrace self-service business intelligence and mash it up to get even more intelligent.
CRM Featured Articles,
Posted 05 Aug 2009
The productivity suite provider integrates email and CRM, beefs up its Projects application, and entices Salesforce.com users to switch over.
CRM Featured Articles,
Posted 04 Aug 2009
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
CRM Featured Articles,
Posted 04 Aug 2009
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
Secret of My Success,
Posted 01 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
Insight,
Posted 01 Aug 2009
Author David Meerman Scott reveals the secret to having your idea spread everywhere.
Insight,
Posted 01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Insight,
Posted 01 Aug 2009
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Magazine Features,
Posted 01 Aug 2009
Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM — by making it affordable.
Magazine Features,
Posted 01 Aug 2009
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Magazine Features,
Posted 01 Aug 2009
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