An alphabetical glossary of what you need to know about social media.
Magazine Features,
Posted 01 Jun 2009
If you expect employees to stay within the lines, you need to draw the lines first.
Insight,
Posted 01 Jun 2009
Active engagement gives us a chance to better understand the customer.
Reality Check,
Posted 01 Jun 2009
CRM magazine's in-depth report on the state of social media in CRM.
Magazine Features,
Posted 01 Jun 2009
Customer attitudinal information is what companies have been clamoring to obtain for years.
Front Office,
Posted 01 Jun 2009
New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind.
CRM Featured News,
Posted 01 Jun 2009
A new Aberdeen Group report contends that BI could cost your organization more than you think, but some investments can help avoid budget blunders.
CRM Featured News,
Posted 01 Jun 2009
Eloqua's latest release strives to throw more than just leads over the wall from marketing to sales.
CRM Featured News,
Posted 28 May 2009
Fewer than half of all organizations have a defined strategy regarding customer data, according to research by Experian QAS.
CRM Featured News,
Posted 28 May 2009
Kazeon Systems' latest triad of products targets a globally distributed workforce.
CRM Featured News,
Posted 27 May 2009
Smaller enterprises demand a different approach.
Viewpoints,
Posted 27 May 2009
Gartner unveils its 2009 "Cool Vendors" in business intelligence and performance management.
CRM Featured News,
Posted 25 May 2009
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
CRM Featured News,
Posted 22 May 2009
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
CRM Featured News,
Posted 22 May 2009
Sage Insights '09: Executives revisit the Sage CRM 2010 roadmap with insight into what CRM users want -- and are ready for.
CRM Featured News,
Posted 20 May 2009
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
CRM Featured News,
Posted 20 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
CRM Featured News,
Posted 20 May 2009
Content and customers come in many varieties.
Viewpoints,
Posted 20 May 2009
Well-written contracts are key to protecting your business.
Viewpoints,
Posted 20 May 2009
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