The productivity suite provider integrates email and CRM, beefs up its Projects application, and entices Salesforce.com users to switch over.
CRM Featured Articles,
Posted 04 Aug 2009
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
CRM Featured Articles,
Posted 04 Aug 2009
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
Secret of My Success,
Posted 01 Aug 2009
Delivering quality customer service means making quality shots.
Magazine Features,
Posted 01 Aug 2009
Readers tell us what they think of "social" technologies.
Insight,
Posted 01 Aug 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
Insight,
Posted 01 Aug 2009
Author David Meerman Scott reveals the secret to having your idea spread everywhere.
Insight,
Posted 01 Aug 2009
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Insight,
Posted 01 Aug 2009
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Magazine Features,
Posted 01 Aug 2009
Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM — by making it affordable.
Magazine Features,
Posted 01 Aug 2009
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Magazine Features,
Posted 01 Aug 2009
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
CRM Featured Articles,
Posted 29 Jul 2009
CRM player plans to integrate proactive service offerings and to focus on point solutions.
CRM Featured Articles,
Posted 29 Jul 2009
Growth in business intelligence software continues despite economic pressures.
CRM Featured Articles,
Posted 29 Jul 2009
For the first time, U.S. mobile carriers and the Mobile Marketing Association have collaborated to create a single standard for mobile SMS marketing.
CRM Featured Articles,
Posted 29 Jul 2009
Big or small, they can deliver real business value.
Viewpoints,
Posted 28 Jul 2009
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
CRM Featured Articles,
Posted 23 Jul 2009
"As people become more savvy with social media," says the managing partner of Anderson Analytics, "they pick up Twitter."
CRM Featured Articles,
Posted 21 Jul 2009
Microsoft Worldwide Partner Conference '09: The tech giant hits two major milestones: a million members of its partner network and a million customers for Dynamics CRM.
CRM Featured Articles,
Posted 18 Jul 2009
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