Promote your satisfied customers to brand advocates.
Viewpoints,
Posted 07 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Harnessing technology to improve the retail experience.
Insight,
Posted 01 Mar 2014
Magazine Features,
Posted 01 Mar 2014
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
CRM Featured News,
Posted 06 Feb 2014
The Salesfusion platform gains social media and predictive capabilities with the LoopFuse acquisition.
CRM Featured News,
Posted 30 Jan 2014
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Jan 2014
Automated price-optimization solution targets midmarket companies seeking profit advantages.
CRM Featured News,
Posted 28 Jan 2014
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
CRM Across the Wire,
Posted 28 Jan 2014
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
CRM Featured News,
Posted 27 Jan 2014
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM Across the Wire,
Posted 27 Jan 2014
CRM is only as effective as its users and the information they create.
Viewpoints,
Posted 24 Jan 2014
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
CRM Across the Wire,
Posted 23 Jan 2014
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
CRM Across the Wire,
Posted 21 Jan 2014
The HomeFrontCRM product is designed exclusively for the home-builder's market.
CRM Across the Wire,
Posted 20 Jan 2014
Version 6 of Vtiger Open-Source CRM features new user interfaces and developer tools.
CRM Across the Wire,
Posted 15 Jan 2014
Models such as one-for-one giving engage customers and build brands.
CRM Featured News,
Posted 14 Jan 2014
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
CRM Across the Wire,
Posted 08 Jan 2014
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM Featured News,
Posted 07 Jan 2014
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