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Articles: SMB/Mid-market CRM
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
There's a lot going on inside the customer's head, whether you put it there or not. What are salespeople up against?
Being a shortcut means enhancing your value to those around you.
Why mobile shopping—"m-commerce"—is finally getting a move on.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Magic Quadrant for CRM Customer Service Contact Centers '09: Microsoft and Salesforce.com join Oracle as Leaders in the analyst firm's annual assessment.
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Think about what you're giving off when you're giving in to pressure.
That is the question. (The answer may surprise you.)
Just because CRM deployments have spread doesn't mean they've succeeded.
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
Analysts say the newest solution from SugarCRM allows the open-source CRM pioneer to compete directly with Salesforce.com.
The online business directory's new Data Fusion product targets issues of data quality.
New research points to a growing but immature market, populated with "a great mass of junior analysts who…can get quite confused about the depth of all these issues."
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
Aberdeen Group reveals that, as technology budgets are slashed, organizations are deploying new methods to meet the mobility demand and to appease "pro-sumers."
Social media has only just taken off, says Forrester analyst Jeremiah Owyang -- and his "Future of the Social Web" report says social networks and marketers will have to change their strategies. "Bad things will happen," he says.
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
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