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Articles: SMB/Mid-market CRM
A new Aberdeen Group report contends that BI could cost your organization more than you think, but some investments can help avoid budget blunders.
Eloqua's latest release strives to throw more than just leads over the wall from marketing to sales.
Fewer than half of all organizations have a defined strategy regarding customer data, according to research by Experian QAS.
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Smaller enterprises demand a different approach.
Gartner unveils its 2009 "Cool Vendors" in business intelligence and performance management.
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Sage Insights '09: Executives revisit the Sage CRM 2010 roadmap with insight into what CRM users want -- and are ready for.
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Content and customers come in many varieties.
Well-written contracts are key to protecting your business.
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
The analysis of recorded customer interactions promises to help build better customer service strategies.
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Sage Insights '09: Executives outline the future for Act! by Sage, SalesLogix, and Sage CRM products, and discuss the company's "transformational year."
The email marketing vendor brings social capabilities to the inbox, and has reasons of its own to celebrate.
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