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Articles: SMB/Mid-market CRM
With Helpstream's on-demand offering, Infusionsoft bolsters its customer support.
Quality time — and high-quality engagement — on Twitter helps CruiseDeals.com extend its brand and develop leads.
By focusing on connecting employees, a socially entwined culture benefits clients.
Social media thought leaders, twittering about social media.
CRM magazine's Social Media Maturity Model, the launching pad for a discussion of the next five years of social media.
Microsoft Convergence '09: Microsoft and its user groups extend face-to-face with @-to-@.
The social Web is about to evolve — again. Are you ready to evolve, too?
An alphabetical glossary of what you need to know about social media.
If you expect employees to stay within the lines, you need to draw the lines first.
Active engagement gives us a chance to better understand the customer.
CRM magazine's in-depth report on the state of social media in CRM.
Customer attitudinal information is what companies have been clamoring to obtain for years.
New research finds that companies failing to actively monitor the channel for user-generated content risk falling behind.
A new Aberdeen Group report contends that BI could cost your organization more than you think, but some investments can help avoid budget blunders.
Eloqua's latest release strives to throw more than just leads over the wall from marketing to sales.
Fewer than half of all organizations have a defined strategy regarding customer data, according to research by Experian QAS.
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Smaller enterprises demand a different approach.
Gartner unveils its 2009 "Cool Vendors" in business intelligence and performance management.
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