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Articles: SMB/Mid-market CRM
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
Automated price-optimization solution targets midmarket companies seeking profit advantages.
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM is only as effective as its users and the information they create.
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
The HomeFrontCRM product is designed exclusively for the home-builder's market.
Version 6 of Vtiger Open-Source CRM features new user interfaces and developer tools.
Models such as one-for-one giving engage customers and build brands.
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
Commence CRM Version 5.5 offers instant messenger, Microsoft Word integration, calendar syncing, and mobile features.
Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'
Content and context play essential supporting roles.
Study reveals the reasons behind increasing deployments of inside sales teams.
The new cloud-based SecureMail promises government-level security.
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
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Companies: SMB/Mid-market CRM
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