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Articles: SMB/Mid-market CRM
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
Commence CRM Version 5.5 offers instant messenger, Microsoft Word integration, calendar syncing, and mobile features.
Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.'
Content and context play essential supporting roles.
Study reveals the reasons behind increasing deployments of inside sales teams.
The new cloud-based SecureMail promises government-level security.
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
The LeadSift Self Serve platform analyzes millions of Twitter conversations in real time to find opportunities.
The free survey delivers insight on content effectiveness.
App offers contact management, notes, and search capabilities.
At the change of years, CRM welcomes new social, mobile, and gamification trends.
Three new contact center offerings cover SMBs and enterprise customers
Additional functionality also includes VoIP integration and the ability to set complex rules for lead queues.
Territory management among upgrades geared for large businesses
The mobile version of BigContacts automatically adjusts for any mobile device's screen size.
Roost uses push notifications to engage mobile Web site traffic.
Salesformics is designed for small businesses that have limited budgets and training time.
Taking action on big data findings requires collaboration, top-down support.
The new Optimum Voice cloud-based service answers calls with a professional greeting 24/7.
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Companies: SMB/Mid-market CRM
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