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Articles: SMB/Mid-market CRM
Forget the scripts — empower telesales agents to engage in a real dialogue.
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
Harness technology to improve the customer experience.
Boost customer retention by acting at the right time.
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
Hint: Desperate marketers rarely win.
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Forget YouTube sensations and wardrobe malfunctions. After years spent bound up by bandwidth, video is finally able to help your business become the star of the show.
When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now.
Big brands and consumers alike see a newfound value in trust.
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
Implement applications to support customer service and technology teams.
Pundits say the company's latest release tightens competition in the QM space.
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
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Companies: SMB/Mid-market CRM
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