Solution enables real-time lead tracking and management.
Posted 17 Jun 2013
Company wants to offer a "consumer, Web-grade" analytical experience.
Posted 04 Jun 2013
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
Posted 03 Jun 2013
Software provider extends Optify Connect to small and mid-sized businesses.
Posted 29 May 2013
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
Posted 10 May 2013
New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.
Posted 09 May 2013
Free application for small businesses extends mobile connectivity to Android tablets and smartphones.
Posted 07 May 2013
Version 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.
Posted 02 May 2013
'How can we have growth like a modern dealership if we don't have the things that a modern dealership has?'
Posted 01 May 2013
New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.
Posted 29 Apr 2013
Advanced reporting, workflow, marketing automation, and mobile access are added to version 1.5.
Posted 25 Apr 2013
The Foredeus acquisition brings big data and integrated marketing communications together.
Posted 19 Apr 2013
To meet expectations, try being FAIR.
Small Biz Buzz,
Posted 01 Apr 2013
BCC Dropbox, Zoho LiveDesk, Custom Related Lists, and MailMagnet for Mobile round out the new features.
Posted 27 Mar 2013
The new tool helps service organizations schedule employee and equipment for work orders.
Posted 27 Mar 2013
Six steps to putting a positive spin on a potential business disaster.
Posted 22 Mar 2013
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
Posted 20 Mar 2013
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Posted 19 Mar 2013
CaaS Small Center is geared for contact centers with fewer than 50 agents.
Posted 18 Mar 2013