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Articles: SMB/Mid-market CRM
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
Newton was even more right than he knew.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
Cloud contact center software users can customize the product in the same environment.
CRM, marketing automation integration aligns demand generation with key sales activities
Introduced at the Marketing Nation Summit, Marketo's solution features applications for real-time personalization, calendaring, and SEO optimization.
Ramius' free Recollective Baseline service lets anyone conduct qualitative research.
As SMBs find that existing customers are more profitable, they're starting to look at loyalty programs, the research finds.
ReachSEO is designed to help SMBs increase visibility, leads, and ROI for their Web sites.
Twenty-one percent of consumers write about products they've never used.
Think about business as a collection of consumers.
When it comes to B2B, the sales rep is still a critical link.
Zimbra Community 8's new release and free edition offers social business engagement on any device.
Spring 14 Vocus Marketing Suite updates include Salesforce.com integration, automated communications workflows, customized lead scoring, and integrated analytics.
The SAP-Accenture partnership will accelerate the time to value for joint solutions.
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Promote your satisfied customers to brand advocates.
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Companies: SMB/Mid-market CRM
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