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Articles: SMB/Mid-market CRM
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Promote your satisfied customers to brand advocates.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Harnessing technology to improve the retail experience.
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
The Salesfusion platform gains social media and predictive capabilities with the LoopFuse acquisition.
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
Automated price-optimization solution targets midmarket companies seeking profit advantages.
BigContacts' Outlook plugin lets users sync contacts, calendars, events, and tasks.
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM is only as effective as its users and the information they create.
Zeta Interactive and ClickSquared together create a solution set for managing the full customer lifecycle.
The latest version of 8x8's Virtual Contact Center (VCC) adds increased mobility and security.
The HomeFrontCRM product is designed exclusively for the home-builder's market.
Version 6 of Vtiger Open-Source CRM features new user interfaces and developer tools.
Models such as one-for-one giving engage customers and build brands.
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
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Companies: SMB/Mid-market CRM
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