Social media and CRM converge at the Wharton School of Business.
Viewpoints,
Posted 09 Sep 2009
A new survey shows the importance of CRM to customer loyalty.
Viewpoints,
Posted 07 Sep 2009
Aberdeen Group fleshes out the top reasons for business intelligence investments among small-to-midsize businesses.
Daily News,
Posted 07 Sep 2009
AMI-Partners reports 100 percent growth in interest among small-to-midsize businesses in managed software and services.
Daily News,
Posted 07 Sep 2009
Enough with the promotions, customers demand better service.
Daily News,
Posted 07 Sep 2009
A new version of Sage's contact and customer management software sports a redesigned interface, social media capabilities, and e-marketing functionality.
Daily News,
Posted 04 Sep 2009
The path to igniting sustainable sales performance.
Viewpoints,
Posted 03 Sep 2009
CRM Evolution '09: CRM consultant shares tips for barreling through the economy and thriving in a post-recession world.
Daily News,
Posted 02 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
Despite an uptick in business activity, Pear Analytics says the majority of Twitter posts contain "Pointless Babble."
Daily News,
Posted 02 Sep 2009
Driven largely by the search engine giant, e-business receives a customer satisfaction score of 81.5 this quarter, up from 79.3 a year ago.
Daily News,
Posted 02 Sep 2009
Microsoft and IBM do the most sharing, with Novell playing close behind.
Daily News,
Posted 02 Sep 2009
With NetSuite, a retailer scores a run, a basket, a touchdown, and a goal [Midmarket Suite CRM]
Magazine Features,
Posted 01 Sep 2009
The Market Awards are done, but there's so much left unmocked!
Pint of View,
Posted 01 Sep 2009
Lucrative return on investment is driving companies — and vendors — to look more closely at mobile service applications.
Re:Tooling,
Posted 01 Sep 2009
Your local street-food vendor can teach your company a thing or two.
Customer Centricity,
Posted 01 Sep 2009
CRM is changing, evolving to suit the demands of the moment.
Reality Check,
Posted 01 Sep 2009
How CRM and advertising can help you court the best customers.
Viewpoints,
Posted 01 Sep 2009
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
Daily News,
Posted 29 Aug 2009
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