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Articles: SMB/Mid-market CRM
Survey reports that working together makes everyone stronger.
Greg Gianforte, CEO of RightNow Technologies, stresses mobile and social media interaction at RightNow Summit '10
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
Enhance your brand with digital video.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
Break down internal silos to yield more-satisfied customers.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
How credit card companies are making the most of their existing relationships.
Be prepared to act on customer feedback.
The social collaboration platform provider puts out a new release geared toward community managers.
Forget the scripts — empower telesales agents to engage in a real dialogue.
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
Harness technology to improve the customer experience.
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