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Articles: SMB/Mid-market CRM
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
AMI-Partners report shows that small and midsize business usage of social media is growing, but they don't consider it a strategic process.
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Within the search giant's Apps Marketplace, small and midsize application providers can integrate with cloud-based offerings.
The real revolution is enabling customers to define their own interactions.
An antivirus company turns pro-self-service.
Transparency and authenticity are the cornerstones of trust between a company and its customers.
Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Divining the right path requires the right data.
Innovation is the only thing that can help—and you may be overdue.
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
SAS Global Forum 2010: The business analytics giant aims to help medium and large enterprises understand customer sentiment and respond.
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
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