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Articles: SMB/Mid-market CRM
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
AMI-Partners report shows that small and midsize business usage of social media is growing, but they don't consider it a strategic process.
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Within the search giant's Apps Marketplace, small and midsize application providers can integrate with cloud-based offerings.
The real revolution is enabling customers to define their own interactions.
An antivirus company turns pro-self-service.
Transparency and authenticity are the cornerstones of trust between a company and its customers.
Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Divining the right path requires the right data.
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