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Articles: SMB/Mid-market CRM
Six ways that the new Internet -- a mobile, social, and real-time Internet -- is changing the playing field for CRM and putting customers back in control.
The Social Godfather: The role of president and founder of consultancy The 56 Group LLC may be his day job, but Paul Greenberg is also author of industry bible, a prolific writer — and connected to everyone.
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
At its Worldwide Partner conference, the vendor presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
Financial services firm Raymond James Financial gently offers its more than 5,000 advisors and associates a CRM interface they're familiar with.
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
Sigma Financial turns sales into something more than spreadsheets.
Failed CRM projects of the past may lead to a promising future.
Your customer-centric business strategy must become a two-way street.
A cloud-based CRM implementation helps a digital sales agency drive its solutions into the future.
Are we suffering from too little data, or wallowing in too much of it?
A new book examines what it takes to engender the strongest kind of customer loyalty.
Words of wisdom drawn from decades of disappointment.
CDC Software climbs out of the shadows with two important product releases.
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.
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