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Articles: SMB/Mid-market CRM
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
The competitive advantage of getting to a lead first.
destinationCRM.com Exclusive: A partnership ends when a reseller of Eloqua marketing software refuses what it calls a vendor ultimatum.
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
Oracle OpenWorld '10 — Day 1: Kicking off its mammoth conference, Oracle makes a few hardware announcements, tackles the cloud, and sheds more light on 2011's Fusion Platform.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
Figure out why they do it, and you can foster a positive brand conversation.
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
With interface improvements and the introduction of an integrated information service, one industry thought leader remarks that he is "massively impressed."
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
Tight budgets and heightened expectations combine to pose a challenge.
Sustainability, in all its forms, may be the industry's next big thing.
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
You don't want social CRM. You want integrated customer intelligence.
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