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Articles: SMB/Mid-market CRM
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Your real customers are the individual decision-makers within an organization.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Real-Time ID is expected to provide a change to online marketing strategies.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
New MyAccount application gives customers self-service access to their invoices 24/7.
Evoke CRM study ranks the most social CRM companies on the Web.
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
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Companies: SMB/Mid-market CRM
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