Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Daily News,
Posted 16 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
Daily News,
Posted 16 Feb 2010
Net Promoter Conference '10: Satmetrix CEO encourages companies to move beyond the "zone of tolerance" to redefine customer experiences.
Daily News,
Posted 15 Feb 2010
Community tools from Mzinga help a communications company communicate
Secret of My Success,
Posted 11 Feb 2010
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
REAL ROI,
Posted 11 Feb 2010
RightNow Technologies helps Organic Valley feed information-hungry consumers
REAL ROI,
Posted 11 Feb 2010
Modern nonprofits can't afford to seem like technological backwaters
Magazine Features,
Posted 11 Feb 2010
Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
Why the nonprofit sector should embrace social media and viral marketing
Magazine Features,
Posted 11 Feb 2010
The for-profit world should heed the hard-won lessons of the nonprofits
Magazine Features,
Posted 11 Feb 2010
Grab consumer attention with personalized images.
Viewpoints,
Posted 11 Feb 2010
Give customers an opportunity to play an active role in customizing their customer service
The Tipping Point,
Posted 10 Feb 2010
Your company is more than the sum of its transactions
Customer Centricity,
Posted 10 Feb 2010
Announcing the exit of Chief Executive Officer Léo Apotheker, SAP returns to a "Co-CEO" format, appointing Bill McDermott and Jim Hagemann Snabe to split leadership duties.
Daily News,
Posted 08 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
BTM is heating up 2010.
Viewpoints,
Posted 05 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
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