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Articles: SMB/Mid-market CRM
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
New MyAccount application gives customers self-service access to their invoices 24/7.
Evoke CRM study ranks the most social CRM companies on the Web.
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Relationship-building takes more than a tweet
One provider shows how to join consumers in social networks without compromising a secure relationship.
The search-engine giant beaches its innovative collaboration engine.
Executives from four of the industry's top vendors share the same stage—but not the same views.
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Companies: SMB/Mid-market CRM
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