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Articles: SMB/Mid-market CRM
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Mobile's central role in the coming cross-channel revolution.
How to foster customer focus within an organizational culture.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Your real customers are the individual decision-makers within an organization.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Real-Time ID is expected to provide a change to online marketing strategies.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
inContact aims to further service mid-market contact centers in providing their cloud-based workforce management solution.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
AMI-Partners research indicates that SMBs are steadily turning to mobile applications to cut down on computing costs and address the needs of an increasingly mobile workforce.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
New MyAccount application gives customers self-service access to their invoices 24/7.
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Companies: SMB/Mid-market CRM
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