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Articles: SMB/Mid-market CRM
Being friended or followed is desirable; fostering trust is more important
Make sure you're delivering messages that customers want to hear
Of those, 2.6 billion are completed, according to Vovici research.
Optimizing your interactive voice response system may require only a small investment
But the study also finds that few are doing enough to promote their mobile presence.
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Mobile's central role in the coming cross-channel revolution.
How to foster customer focus within an organizational culture.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Your real customers are the individual decision-makers within an organization.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Real-Time ID is expected to provide a change to online marketing strategies.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
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Companies: SMB/Mid-market CRM
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