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Articles: SMB/Mid-market CRM
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
A financial services firm invigorates its VOC program to better understand its business—and its customers
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
A study evaluates the performance of leading vendors
The industry needs to overcompensate for its tragic misuse of compensation management.
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Marketers seek to tear down channel silos to improve customer data and build better campaigns
Being friended or followed is desirable; fostering trust is more important
Make sure you're delivering messages that customers want to hear
Of those, 2.6 billion are completed, according to Vovici research.
Optimizing your interactive voice response system may require only a small investment
But the study also finds that few are doing enough to promote their mobile presence.
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
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Companies: SMB/Mid-market CRM
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