The enhancement allows sales teams to automate rote business processes.
CRM Featured Articles,
Posted 07 Sep 2017
Thanks to Siri, Google, and Alexa, many of us are already speaking to our consumer devices. But voice-activated technology will soon have plenty of business uses as well.
Viewpoints,
Posted 01 Sep 2017
What CX professionals can do to shift the culture.
Voice of the Customer,
Posted 28 Aug 2017
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
CRM Across the Wire,
Posted 08 Aug 2017
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
CRM Across the Wire,
Posted 27 Jul 2017
The solution is an entry-level version of the company's Como Sense customer engagement and loyalty platform.
CRM Featured Articles,
Posted 19 Jul 2017
An online pet product seller prepares to scale with SAP's front-office solution for small and midsize businesses
Case Studies,
Posted 29 Jun 2017
The latest incarnation of the solution focuses on lead management and looks to simplify the way SMBs manage the sales process.
CRM Featured Articles,
Posted 28 Jun 2017
Is CRM becoming packed with too many features? Anything that's not focusing on the job of building customer relationships might be diluting your system's effectiveness.
Viewpoints,
Posted 22 Jun 2017
The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.
CRM Featured Articles,
Posted 13 Jun 2017
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 12 Jun 2017
The pulseM integration with ServiceTitan could help home service businesses boost their reputations and SEO.
CRM Across the Wire,
Posted 09 Jun 2017
Integrating the two technologies is a powerful way to cover all aspects of the customer journey.
Viewpoints,
Posted 23 May 2017
Partnerships with Facebook and the U.S. Small Business Administration are helping more small businesses engage customers on social media with marketing videos.
CRM Across the Wire,
Posted 23 May 2017
Surefire Local Marketing Cloud is a marketing automation system for local business owners who want a comprehensive overview of their digital marketing presence.
CRM Across the Wire,
Posted 16 May 2017
Users of ConvergeHub can work on documents stored in Google Drive directly from within their CRM systems.
CRM Across the Wire,
Posted 28 Apr 2017
The most impactful customers are seeking health, wealth, and wisdom
Insight,
Posted 28 Apr 2017
Like any relationship, it requires a lot of work.
CRM Featured Articles,
Posted 26 Apr 2017
The solution aims to 'trim the fat' and home in on essential sales functionality.
CRM Featured Articles,
Posted 20 Apr 2017
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