The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
Daily News,
Posted 01 Jul 2010
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
Daily News,
Posted 30 Jun 2010
By acquiring a pioneer in open-source enterprise resource planning software, Consona hopes to strengthen its position in cloud computing.
Daily News,
Posted 28 Jun 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Daily News,
Posted 11 Jun 2010
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Daily News,
Posted 02 Jun 2010
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
Daily News,
Posted 01 Jun 2010
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
Daily News,
Posted 01 Jun 2010
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Daily News,
Posted 19 May 2010
AMI-Partners report shows that small and midsize business usage of social media is growing, but they don't consider it a strategic process.
Daily News,
Posted 16 May 2010
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
REAL ROI,
Posted 11 May 2010
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.
REAL ROI,
Posted 11 May 2010
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Secret of My Success,
Posted 11 May 2010
Within the search giant's Apps Marketplace, small and midsize application providers can integrate with cloud-based offerings.
Insight,
Posted 11 May 2010
The real revolution is enabling customers to define their own interactions.
Customer Centricity,
Posted 11 May 2010
An antivirus company turns pro-self-service.
REAL ROI,
Posted 11 May 2010
Transparency and authenticity are the cornerstones of trust between a company and its customers.
Connect,
Posted 11 May 2010
Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.
Magazine Features,
Posted 11 May 2010
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Insight,
Posted 11 May 2010
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