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Articles: SMB/Mid-market CRM
Winning formula links essential modules on the same platform
Collaboration reinforces IBM's commitment to cloud computing.
The new solution is powered by social intelligence for real-time promotions.
The new product release focuses on integration and enhancements to order management functionality.
Agent training is found to be the single greatest cost for contact centers.
Big changes influence how digital marketers do business
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
A financial services firm invigorates its VOC program to better understand its business—and its customers
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
A study evaluates the performance of leading vendors
The industry needs to overcompensate for its tragic misuse of compensation management.
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Marketers seek to tear down channel silos to improve customer data and build better campaigns
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Companies: SMB/Mid-market CRM
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