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Articles: SMB/Mid-market CRM
Vendors of real-time call center reporting and digital signage software join forces.
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Clickatell will offer tools to help companies navigate mechanisms in mobile marketing.
Dishonest practices that overpromise and underdeliver must be rooted out
New Web-based service will also feature automated lead-generation and customer service options.
What this integration means for business
Contact center software enhancements support mobile and multimedia customer interactions.
The deal makes CRM and telephony tools available to SMBs.
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
Look for these traits to keep both your business and IT organizations happy
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
The solution is the first customer care solution developed specifically for the smartphone.
Customer satisfaction versus offshore cost savings
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Users will have access to SAP CRM from desktops and mobile devices.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
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