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Articles: SMB/Mid-market CRM
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Properties create apps to reach prospective guests and the ones they have
Companies scramble to relocate outsourced operations in the wake of violent political protests
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
Fairbanks Morse Engine implements a CRM system that unites its customer records and tracks its engine service requests
On-Cor increases brand awareness by sponsoring a multichannel campaign on GSN
Will the smart money back experimental technology?
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Winning formula links essential modules on the same platform
Collaboration reinforces IBM's commitment to cloud computing.
The new solution is powered by social intelligence for real-time promotions.
The new product release focuses on integration and enhancements to order management functionality.
Agent training is found to be the single greatest cost for contact centers.
Big changes influence how digital marketers do business
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
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Companies: SMB/Mid-market CRM
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