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Articles: SMB/Mid-market CRM
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
The solution is the first customer care solution developed specifically for the smartphone.
Customer satisfaction versus offshore cost savings
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Users will have access to SAP CRM from desktops and mobile devices.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
The offering is the company's next-generation hosted solution for inbound and outbound call center management.
How to use innovation to your advantage
DMG research shows innovation and growth to continue in the WFO market through 2013.
The new product offers contacts, calendar, communications, and collaboration in one place.
The new application will assist customers manage higher volumes of service issues through social media tools.
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Properties create apps to reach prospective guests and the ones they have
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Companies: SMB/Mid-market CRM
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