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Articles: SMB/Mid-market CRM
The releases are part of SAP's goal to bring customers of all sizes powerful, easy-to-use analytics solutions.
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
The solution is geared toward global utility and telecommunication providers.
Global contact center technology provider upgrades its remote and mobile management tool.
How CEO entrepreneurs can learn from the royal wedding
Growing acceptance of cloud-based applications creates opportunities.
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Vendors of real-time call center reporting and digital signage software join forces.
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Clickatell will offer tools to help companies navigate mechanisms in mobile marketing.
Dishonest practices that overpromise and underdeliver must be rooted out
New Web-based service will also feature automated lead-generation and customer service options.
What this integration means for business
Contact center software enhancements support mobile and multimedia customer interactions.
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