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Articles: SMB/Mid-market CRM
Accelerated early adoption rate underscores SMBs' mobility needs.
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Three principles to further connections with customers
But CRM Evolution 2011 panel warns against sacrificing the basics
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
New program will expand integrated CRM functionality for Sage SalesLogix customers; Project Management Express Edition for Sage SalesLogix powered by TimeLinx is the first partner solution.
CRM can help firms struggling with longer selling processes
YourBuzz helps businesses listen to and connect with customers across social channels.
All's fair in love and war—and retail
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
New solution features Sage E-Marketing, iPhone, and social media integrations.
Critical success factors and best practices to increase productivity
The releases are part of SAP's goal to bring customers of all sizes powerful, easy-to-use analytics solutions.
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
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Companies: SMB/Mid-market CRM
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