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Articles: SMB/Mid-market CRM
One of Australia's oldest small business suppliers will add Cloud CRM to its'SmallBusiness Essentials range.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
A new study reveals greater demands for mobility and cloud-based applications.
Channel partners with five key competencies to account for majority of growth in U.S. SMB market over the next 24 months, says AMI
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Accelerated early adoption rate underscores SMBs' mobility needs.
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Three principles to further connections with customers
But CRM Evolution 2011 panel warns against sacrificing the basics
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
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