Fairbanks Morse Engine implements a CRM system that unites its customer records and tracks its engine service requests
Secret of My Success,
Posted 01 Feb 2011
On-Cor increases brand awareness by sponsoring a multichannel campaign on GSN
REAL ROI,
Posted 01 Feb 2011
Will the smart money back experimental technology?
Magazine Features,
Posted 01 Feb 2011
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Insight,
Posted 31 Jan 2011
Winning formula links essential modules on the same platform
Reality Check,
Posted 31 Jan 2011
Collaboration reinforces IBM's commitment to cloud computing.
Daily News,
Posted 28 Jan 2011
The new solution is powered by social intelligence for real-time promotions.
Daily News,
Posted 28 Jan 2011
The new product release focuses on integration and enhancements to order management functionality.
Daily News,
Posted 27 Jan 2011
Agent training is found to be the single greatest cost for contact centers.
Daily News,
Posted 26 Jan 2011
Big changes influence how digital marketers do business
Viewpoints,
Posted 24 Jan 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
Daily News,
Posted 12 Jan 2011
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
Daily News,
Posted 11 Jan 2011
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Daily News,
Posted 07 Jan 2011
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
Daily News,
Posted 05 Jan 2011
A financial services firm invigorates its VOC program to better understand its business—and its customers
Secret of My Success,
Posted 04 Jan 2011
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
REAL ROI,
Posted 04 Jan 2011
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Magazine Features,
Posted 03 Jan 2011
A study evaluates the performance of leading vendors
Insight,
Posted 03 Jan 2011
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