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Articles: SMB/Mid-market CRM
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Rapid growth in the SaaS CRM market is paving the way for "Social CRM" adoption, says AMI.
The company's new professional services automation (PSA) solution includes many new features that benefit IT support companies.
New product lets marketers deliver more relevant and successful online relationship marketing campaigns.
The new solution set provides users with a range of possibilities on customer relationship management.
New HYVE Sales free and premium offerings enable mobile collaboration and pipeline management for sales teams of all sizes.
New research from the Temkin Group suggests companies are using the metrics data they collect.
LiveWebAssist provides a fully mobile, device-agnostic, and secure CRM chat application.
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
Tips for tackling seven key SMB challenges
TLC star Buddy Valastro shares how his new communications network will help his bakery business grow.
The technical support automation solution now handles multiple database and CRM systems.
GoSuite empowers SMBs to book services, manage customers, and promote deals.
3Seventy Local delivers mobile marketing and CRM solutions to SMBs.
Newest version includes improved campaign management and material requirements planning.
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
Contestants say they've already won by receiving added exposure.
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Companies: SMB/Mid-market CRM
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