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Articles: SMB/Mid-market CRM
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
New product is geared to "on-the-road" sales reps.
The app promises real-time access to sales system through smartphones.
Platform lets users reach customers via voice, email, text messaging, and social media.
CRM solutions company's partnership with LeadFerret gives users access to hundreds of leads per month.
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
eGain adds its multichannel software, opening the Cisco platform to mid-market firms.
Features include templates for Facebook landing pages and more.
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Rapid growth in the SaaS CRM market is paving the way for "Social CRM" adoption, says AMI.
The company's new professional services automation (PSA) solution includes many new features that benefit IT support companies.
New product lets marketers deliver more relevant and successful online relationship marketing campaigns.
The new solution set provides users with a range of possibilities on customer relationship management.
New HYVE Sales free and premium offerings enable mobile collaboration and pipeline management for sales teams of all sizes.
New research from the Temkin Group suggests companies are using the metrics data they collect.
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Companies: SMB/Mid-market CRM
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