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Articles: SMB/Mid-market CRM
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
CallRex Workforce Management is designed specifically for SMBs
Sales associates are now just one touch away from key insights on shoppers' habits, patterns, and preferences.
Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
New product is geared to "on-the-road" sales reps.
The app promises real-time access to sales system through smartphones.
Platform lets users reach customers via voice, email, text messaging, and social media.
CRM solutions company's partnership with LeadFerret gives users access to hundreds of leads per month.
The self-service marketing solutions provider adds the social media technology platform to its lineup of marketing tools for small businesses
eGain adds its multichannel software, opening the Cisco platform to mid-market firms.
Features include templates for Facebook landing pages and more.
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Companies: SMB/Mid-market CRM
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