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Articles: SMB/Mid-market CRM
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Service promises reduced overhead costs, technicalities in implementation.
InfoTech Marketing releases a new service providing complete customer data analysis.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.
Winter 2012 includes a simplified user interface, more design features and assets.
New offerings deliver in-memory analytics through the SAP Hana platform.
The Boston-based provider of online customer relationship management solutions adds to j2's SMB offerings.
Next Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
The long-time Sage solutions reseller adds SugarCRm to its suite of business management solutions.
Rising competition demands a holistic strategy.
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
CallRex Workforce Management is designed specifically for SMBs
Sales associates are now just one touch away from key insights on shoppers' habits, patterns, and preferences.
Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
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Companies: SMB/Mid-market CRM
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