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Articles: SMB/Mid-market CRM
Corporate mobile app combines voice, search, mobile display, and interactions.
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
The live Web chat application is tailored for use with Microsoft Lync and Lync Online
The latest version features improved customization of its Web-based CRM solution.
The company releases SAP Business One OnDemand and expands cloud capabilities in BusinessByDesign.
SutiCRM-H is a comprehensive on-demand CRM solution designed specifically for the hospitality industry.
The new release is geared toward communications and utility providers.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Service promises reduced overhead costs, technicalities in implementation.
InfoTech Marketing releases a new service providing complete customer data analysis.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.
Winter 2012 includes a simplified user interface, more design features and assets.
New offerings deliver in-memory analytics through the SAP Hana platform.
The Boston-based provider of online customer relationship management solutions adds to j2's SMB offerings.
Next Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
The long-time Sage solutions reseller adds SugarCRm to its suite of business management solutions.
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Companies: SMB/Mid-market CRM
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