Study identifies the main triggers for consumer disengagement in online marketing campaigns
Insight,
Posted 17 Mar 2011
Users will have access to SAP CRM from desktops and mobile devices.
Daily News,
Posted 17 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Daily News,
Posted 14 Mar 2011
The offering is the company's next-generation hosted solution for inbound and outbound call center management.
Daily News,
Posted 14 Mar 2011
How to use innovation to your advantage
Viewpoints,
Posted 11 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
Daily News,
Posted 10 Mar 2011
The new product offers contacts, calendar, communications, and collaboration in one place.
Daily News,
Posted 08 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
Daily News,
Posted 04 Mar 2011
Front Office,
Posted 02 Mar 2011
Magazine Features,
Posted 02 Mar 2011
Magazine Features,
Posted 01 Mar 2011
Magazine Features,
Posted 01 Mar 2011
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Daily News,
Posted 28 Feb 2011
Properties create apps to reach prospective guests and the ones they have
Insight,
Posted 25 Feb 2011
Companies scramble to relocate outsourced operations in the wake of violent political protests
Insight,
Posted 25 Feb 2011
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Daily News,
Posted 22 Feb 2011
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Daily News,
Posted 18 Feb 2011
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
Daily News,
Posted 14 Feb 2011
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
Daily News,
Posted 11 Feb 2011
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