The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
Daily News,
Posted 12 May 2011
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Daily News,
Posted 11 May 2011
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Daily News,
Posted 11 May 2011
Vendors of real-time call center reporting and digital signage software join forces.
Daily News,
Posted 10 May 2011
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Daily News,
Posted 09 May 2011
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Daily News,
Posted 06 May 2011
Clickatell will offer tools to help companies navigate mechanisms in mobile marketing.
Daily News,
Posted 26 Apr 2011
Dishonest practices that overpromise and underdeliver must be rooted out
Reality Check,
Posted 15 Apr 2011
New Web-based service will also feature automated lead-generation and customer service options.
Daily News,
Posted 08 Apr 2011
What this integration means for business
Viewpoints,
Posted 08 Apr 2011
Contact center software enhancements support mobile and multimedia customer interactions.
Daily News,
Posted 05 Apr 2011
The deal makes CRM and telephony tools available to SMBs.
Daily News,
Posted 05 Apr 2011
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
Daily News,
Posted 01 Apr 2011
Look for these traits to keep both your business and IT organizations happy
Viewpoints,
Posted 01 Apr 2011
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Daily News,
Posted 30 Mar 2011
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Daily News,
Posted 30 Mar 2011
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
Daily News,
Posted 28 Mar 2011
The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
Customer satisfaction versus offshore cost savings
Viewpoints,
Posted 18 Mar 2011
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