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Articles: SMB/Mid-market CRM
Solution promises insight into strong SMB market
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
Sage ACT! Connect and Sage ACT! Premium Mobile support multiple access methods and devices including iPhone and iPad; Sage E-Marketing for ACT! adds social sharing features.
Business Insights features reports, dashboards and data collection tools to help SMBs understand their businesses.
Mobile-minded, enterprise-grade apps continue growth pattern.
With the integration of the Real Time Identification Platform, customers can ramp Web sites to personalize experiences.
The platform is expanded to include more reporting, scripting, and integrations.
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
On-demand trading platform connects customers, suppliers, and partners to rev up deal flow.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Corporate mobile app combines voice, search, mobile display, and interactions.
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
The combination is expected to help enterprises increase employee productivity and mitigate regulatory risk.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
The live Web chat application is tailored for use with Microsoft Lync and Lync Online
The latest version features improved customization of its Web-based CRM solution.
The company releases SAP Business One OnDemand and expands cloud capabilities in BusinessByDesign.
SutiCRM-H is a comprehensive on-demand CRM solution designed specifically for the hospitality industry.
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Companies: SMB/Mid-market CRM
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