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Articles: SMB/Mid-market CRM
In Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship, author Frederick Newell reminds us who should really be in charge.
Products and services that hit the market this week from Pivotal, Sprint, Gartner, and others.
Big players falter, while smaller firms flourish.
PeopleSoft, best known for its enterprise business software, is aggressively courting companies squarely in the mid-market with today's announcement of 13 new products aimed at businesses with annual revenue between $50 million and $500 million.
Salesnet has released Salesnet Offline, which allows sales reps to use the complete Salesnet suite when they can't connect to the Web
The launch of Pivotal 5 marks the first time in three years that the Vancouver, BC-based CRM vendor has rolled out a full-suite release.
CSG, a division of Toshiba America Information Systems, will preinstall ADAPTcrm CRM software on Toshiba Magnia(R) Z310 wireless servers, but simply going wireless will not advance the state of mobile CRM, says one analyst.
Intensive training programs, access to sales resources for pre- and postsupport on product demonstrations and implementations, and marketing tools and programs for lead generation are a few of the resources available to Epicor partners through the program.
SAP's new Business One is designed to aid smaller companies better access real-time data; company teams with American Express for distribution, service.
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Companies: SMB/Mid-market CRM
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