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Articles: SMB/Mid-market CRM
A portal solution bundled with Big Blue's hardware and software gives SMBs information to improve productivity and reduce costs
License fee revenue up 35 percent; EPS also rises
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
For $85 per user, per month, customers will have access via a browser to Onyx's offering, which will be hosted by IBM at one of its data centers around the world.
Chordiant Software Inc. made public a new marketing agreement with CRM and eBusiness specialist Kainos.
Several smaller vendors are now offering low-cost CRM suites to SMBs
Most recently, two companies have surfaced offering complete CRM software at a fraction of the competitors' prices.
A handful of experts debate the various pitfalls and rewards that come with implementing a CRM plan.
If anyone needed more evidence that the mid-market is the CRM sweet spot, IBM's aggressive plan to stake a claim and spend more than $100 million in marketing should be proof enough.
Vice president and general manager of Epicor's Clientele Group, Doug Berry, says the integration between the portal and the complete .NET suite can help provide end-to-end management of the customer lifecycle.
GoldMine CustomerIQ for Discrete Manufacturing is a piece of software that the company says attempts to blend its established framework with a set of comprehensive solutions designed for the manufacturing market.
Salesforce.com's first formal wireless solution, dubbed Airforce Wireless Edition, enables sales teams to access and edit real-time, up-to-the-minute customer information in Saleforce.com via their wireless devices.
Is corporate America really giving customers the royal treatment, or is that just a fairy tale told by those who rule the CRM kingdom?
CRM best practices have been hiding in plain view.
An entrepreneur inside a corporate giant
The open standards vendor enters the CRM fray by going head-to-head against the Microsoft .Net platform.
The call center vendor has finally found a home with a solid foundation.
Gartner CRM Excellence award winners prove ROI is possible
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