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Articles: SMB/Mid-market CRM
A handful of CRM players are going on the offensive by releasing public statements discrediting Microsoft's forthcoming product.
Osborne Clarke breaks down its information silos.
Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
A review of CRM news and trends from 2002.
Increasingly CRM vendors are employing some CRM of their own.
Onyx Software Corp. Wednesday started shipping updated versions of its customer and partner portals that have been rebuilt on XML standards.
Of the 600 respondents to the just-released study "The Blueprint for CRM Success," nearly 450 reported at least a partial return on investment.
A portal solution bundled with Big Blue's hardware and software gives SMBs information to improve productivity and reduce costs
License fee revenue up 35 percent; EPS also rises
The newly formed company offers a suite of three products tailored specifically to help CPG companies solve this problem of data quality, including InfoLync (category management software); ItemLync (product management and supply chain products); and TradeLync (trade promotion and deduction software).
For $85 per user, per month, customers will have access via a browser to Onyx's offering, which will be hosted by IBM at one of its data centers around the world.
Chordiant Software Inc. made public a new marketing agreement with CRM and eBusiness specialist Kainos.
Several smaller vendors are now offering low-cost CRM suites to SMBs
Most recently, two companies have surfaced offering complete CRM software at a fraction of the competitors' prices.
A handful of experts debate the various pitfalls and rewards that come with implementing a CRM plan.
If anyone needed more evidence that the mid-market is the CRM sweet spot, IBM's aggressive plan to stake a claim and spend more than $100 million in marketing should be proof enough.
Vice president and general manager of Epicor's Clientele Group, Doug Berry, says the integration between the portal and the complete .NET suite can help provide end-to-end management of the customer lifecycle.
GoldMine CustomerIQ for Discrete Manufacturing is a piece of software that the company says attempts to blend its established framework with a set of comprehensive solutions designed for the manufacturing market.
Salesforce.com's first formal wireless solution, dubbed Airforce Wireless Edition, enables sales teams to access and edit real-time, up-to-the-minute customer information in Saleforce.com via their wireless devices.
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