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Articles: SMB/Mid-market CRM
Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs.
Giving customers software that they have complete access control over and by making it fully compatible with existing ACT! programs has put Best in a good position to continue to turn good profits.
Microsoft is attempting to leverage its momentum with resellers, VARs, and systems integrators to attract potential customers to its recently released CRM offering at a series of seminars, called Microsoft Business Solutions Insight, to be held around the United States.
FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Market Central anticipates closing the transaction during early March.
CRM systems can, in fact, deliver a healthy ROI in a reasonable amount of time, no matter the economy.
The module allows companies to automatically update regularly changing Web content like service, support, product orders, shipping, and billing on their customer service portals.
Analytics, data-cleansing technology, and contact center platforms will be hot spots in Latin America.
By using digital sound cards to transfer calls, the product can decrease call abandonment rates by reducing call transfer time without clicks or silences.
Choi says her main responsibility is to understand the problems of customers and find ways to provide solutions to those problems.
Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises.
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