Articles: SMB/Mid-market CRM
Business intelligence (BI) solutions provider Actuate this week announced an expansion of its UpTrade Program; Sprint has unveiled five regional executive--briefing centers; Chordiant has announced the appointment of R. Andrew Eckert to Chordiant's board of directors.
According to "Hosted CRM Popularity Continues to Grow," 35 percent of survey respondents said they already use hosted CRM products; 85 percent of respondents said they would evaluate hosting as they enter the market for CRM solutions.
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. The results are based on a combination of weighted criteria, including revenue and revenue growth (last four completed quarters, ended March 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Many of the industry's top customer-company and vendor executives took part in the ceremony, which was followed by an interactive panel discussion.
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
The product focuses on simplifying the way users track customers and related projects, manage customer information, and provide customer service.
ACCPAC, a subsidiary of Computer Associates, has announced several new CRM products, including a new, hosted version of its CRM solution.
Online CRM provider UpShot earlier this week countersued rival Salesforce.com and asked a federal court to stop Salesforce.com from using misleading information on its Web site and in its sales literature.
Pivotal, Epicor, Icode, and others release new products.
A direct route to adoption is to address issues that are causing pain in the sales and marketing arena.
There is a need for more marketing accountability and precision; companies should look at ROI across the enterprise, for example, CRM and supply chain together; and total customer value should include each customer's current value, their future value, and associated value.
Everything from phased deployments to optimizing business processes to implementing self-service to the rise in hosted solutions is being spurred by companies' desire to cut costs.
The ERP functionality will link to NetLedger's Web hosted e-commerce capabilities to provide customer, vendor, and partner views of the business transactions.
AltiGen says it chose Convergion because of its nationwide reach and expertise in telecom, CRM, and contact centers.
Microsoft announced plans to accelerate the release of an international version of Microsoft CRM; to revamp MS CRM's licensing agreements; and to change its certification process for resellers.
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
For CRM to truly be effective, solutions must be designed and customized to fit with the unique business processes of each organization.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112   Next >>

Companies: SMB/Mid-market CRM
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us