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Articles: SMB/Mid-market CRM
Applix accepts $8.75M offer from Platinum Equity for CRM Business
Pivotal Corp. and Witness Systems see strong revenue gains with licensing increases and cuts in net losses.
Microsoft Corp.'s Business Solutions CRM 1.0 was released to manufacturing.
ADAPT says its new product, ADAPTsdk, enables consultants, resellers, and customers to develop customized versions of its ADAPTcrm solution without relying on writing programming code.
Clear Technologies is already making moves to both leverage its existing solutions and to expand its customer base.
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
Jets or Giants? Coke or Pepsi? The first two are a matter of taste. But how your business acquires the technological core of its CRM strategy cannot be simply about preference. Here's how to make the right choice between implementing a packaged solution and using internal or external IT resources to build one.
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
The art of artifice in CRM.
A customer ownership scuffle between Salesforce.com Inc. and NetLedger Inc. is proving that one of the benefits of the CRM hosting model is true: Dissatisfied customers can sometimes easily switch from one CRM vendor to another.
Diversinet says that the addition of DSS's services suite enhances Diversinet's ongoing strategy to provide greater depth and breadth in its product/service offering.
Blue Martini Software Inc. announced that it experienced a 40 percent increase in performance results during a test run of Blue Martini's 5.5 CRM application operating on a single IBM eServer p650.
Some CRM companies are still seeing exponential growth.
Microsoft Corp.'s much-anticipated Microsoft Business Solutions CRM will miss the 2002 delivery mark set by the company and instead be available in "early 2003."
ProLink goes the distance with CRM.
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