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Articles: SMB/Mid-market CRM
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
Keynote highlights convergence of CRM, ERP, and e-commerce systems.
The integrated solution routes help desk voice interactions directly to customer support employees.
The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
Newton was even more right than he knew.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
Cloud contact center software users can customize the product in the same environment.
CRM, marketing automation integration aligns demand generation with key sales activities
Introduced at the Marketing Nation Summit, Marketo's solution features applications for real-time personalization, calendaring, and SEO optimization.
Ramius' free Recollective Baseline service lets anyone conduct qualitative research.
As SMBs find that existing customers are more profitable, they're starting to look at loyalty programs, the research finds.
ReachSEO is designed to help SMBs increase visibility, leads, and ROI for their Web sites.
Twenty-one percent of consumers write about products they've never used.
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Companies: SMB/Mid-market CRM
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