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Articles: SMB/Mid-market CRM
NetLedger and HP announced yesterday that they are working together to offer complete technology solutions; SSA Global Technologies yesterday announced it has acquired Ironside Technologies; FrontRange announced this week that Patrick Bultema has resigned as CEO of its subsidiary, FrontRange Solutions.
During the DCI CRM Conference & Expo in Boston, executives from Oracle, PeopleSoft, NetLedger, and Salesnet discussed and debated where the mid-market is headed and which vendors will take us there.
The mySAP CRM 4.0 upgrade was introduced at SAPPHIRE '03, SAP's annual international customer conference in Orlando, FL.
J.D. Edwards has announced Team J.D. Edwards, a joint sales-and-delivery strategy that combines the consulting, education, and implementation support services of J.D. Edwards with its Consulting Alliances partners.
Vertical offerings couple J.D. Edwards applications with IBM's consulting services and architecture.
A flurry of new products from J.D. Edwards; Genesys calls you back; Silvon upgrades its EPM suite; and more.
Version 6.0 is a bundle that includes inline updates to ACT! 6.0, ACT! Link for Palm, and ACT! Link for Pocket PC.
To maintain this difference managers need to do three things: hire right, engage their employees, and retain the best people.
March 18, 2003. Just another day. Or was it? To those in the CRM industry it was one more opportunity to improve customer service, streamline CRM processes, and build revenue. CRM magazine hit the road that day and shadowed people throughout the United States who are immersed in CRM: executives at four customer companies, including sales, marketing, contact center, and IT folks; two analysts; the CTO and a sales manager of an integration firm; and a key account salesperson for an enterprise CRM vendor. The goal was to uncover the role CRM plays in their jobs and for their companies on a typical day. What we found was anything but ordinary. Following is our inside look at a day in the life of CRM.
Using prebuilt accounting adapters Salesforce.com customers have the option to integrate with Intuit QuickBooks or Microsoft Business Solutions-Great Plains accounting software.
CRM is not about cost reduction, it's about creating customer loyalty that helps increase profits over time.
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