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Articles: SMB/Mid-market CRM
Integrated platform ensures consistent customer service across channels.
New credit card targets SMBs looking to advertise on Google.
CMOs are on pace to spent more on IT than CIOs.
Companies with strategic approaches see the most benefits.
The application delivers leads and marketing campaign results in real time to Apple iOS and Android phones.
A proliferation of removable data calls for comprehensive precautions.
New solution speeds up the price-and-quote process for salespeople.
Adds social, mobile, and e-marketing features to CRM solutions for SMBs.
Users will no longer need to use third-party emailing systems.
Solution "socializes" CRM for SMB sales professionals.
Cloud customer service solution designed for burgeoning midmarket segment.
The acquisition will add long-term forecasting, planning and analysis capabilities to Interactive Intelligence's workforce optimization offering.
New release includes advanced analytics, historical data, and self-service functionalities.
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
How to get what you need at a price you can afford.
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises.
Acquisition further cements vendor's commitment to the cloud
2012 holds great potential as a breakout year for CRM.
New product helps SMBs compare themselves to competitors
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Companies: SMB/Mid-market CRM
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