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Articles: SMB/Mid-market CRM
New features increase productivity and business efficiency by routing manual actions.
IP Office Contact Center 10 is a contact center platform specifically geared toward midsized businesses.
Tenjin enhanced its platform with mobile analytics, attribution and ad network data aggregation for tracking, analyzing, and optimizing app marketing campaigns.
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
Mach10CRM lets users organize customer contacts and manage email in one mobile application.
The new InsideSales Essentials package is a sales acceleration tool for small and midsized businesses.
Private-label solution includes EZ Response technology for single-dashboard response to all major review sites and mobile app.
NetHunt's CRM is now available as a mobile app for Android users.
Sionic Mobile enhances ION Loyalty for small businesses with iBeacons that digitally greet customers and offer them one-tap checkouts.
Hummingbird is a mobile-friendly chat experience for small and midsized businesses.
The latest version of SAP Business One for SAP HANA offers key features to help small companies go digital.
The new Sales Temperature app provides retailers with a five-day sales and labor cost forecast.
Email History View Status and Reply All and Forward functionalities are added to ConvergeHub's CRM software for SMBs.
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
Sellf is also introducing collaborative Business version to help teams reach sales goals and boost productivity.
The newest integration provides lead generation from webinars.
Accusoft's new View and Sign module enables users to view, redact, search, and sign attachments within Sugar CRM.
IOVOX's call tracking will deliver insight to Cobweb's small business customers.
SCM Express is a cloud-based and mobile customer engagement platform for utilities.
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Companies: SMB/Mid-market CRM
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