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Articles: Integration
Covad achieves fat customer satisfaction with HyperQuality.
SAP Business ByDesign is the company's new on-demand midmarket product; much of its success hinges on SAP's channel strategy.
Now that consumers can create content of their own, marketers no longer control the message. If you can't lead the conversation, you'd better learn how to be part of it.
New systems will unleash a new round of creativity in business applications.
When online businesses put customer feedback to use quickly, customers begin to expect it from all companies.
The one overarching trend that will likely make an indelible mark on customer-centric strategies will involve social networking in a big way.
How services-oriented architecture will shape the future of CRM: Part One in a four-part series.
The vendor's Smart Agent Desktop could make the contact center a whole lot smarter.
After years of software-as-a-service rising ascendant, economic pressures may be favoring on-premise software again.
Technology investments designed to empower agents may actually complicate access to required data.
As the annual shopping season opens, retailers need to allocate resources more effectively.
Not every step toward a best-in-class BI deployment is going to be a smooth transition.
Why it makes sense to unify now.
Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition beyond the current offering.
Customer Care Framework 2008 updates the company's existing integrated agent workspace with hosted application tools, single sign-on, and more.
Three self-service mistakes to avoid.
At Oracle OpenWorld 2007, executives emphasize the benefits of having made 41 acquisitions in 45 months: "We've become the IPO market for the enterprise software industry."
It's popular, but not necessarily better.
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
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