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Articles: Integration
Better customer information leads to higher retention rates.
Social computing meets business value.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
What can we learn from how candidates are using SMS messaging?
ABI Research predicts the industry will reach $1.3 billion within five years.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
The vendor launches a new bookmarking solution for sales and marketing materials.
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
Segmentation marketing must be individually relevant.
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
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