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Articles: Integration
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Some recent tweets about CRM software.
On The Scene: Gartner AADI & Gartner Enterprise Architecture -- Now's the time to decide upon a business process platform.
Why the contact center may be your last line of defense.
A three-phase approach to reaching social media maturity.
Too many companies are losing agents at an alarming rate, simply because they're often measuring, managing, and treating the wrong problems.
A $23 million dollar deal joins the two technology and market research firms.
A set of 5 rules to live by.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Understand and project your value.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
Better customer information leads to higher retention rates.
Social computing meets business value.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
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