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Articles: Integration
Information Builders Summit '08: Information Builders strengthens its WebFOCUS platform, delivering on cost-effectiveness and demands for analytics.
Driving Innovation '08: Verint Systems CEO and President Dan Bodner says that merely collecting intelligence is worthless without being able to properly utilize the data.
7 tips to cure what ails you.
The popular on-demand CRM vendor puts its cash to good use in snatching up professional services automation developer OpenAir.
Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together.
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
In the battle for software supremacy, new research predicts the on-demand CRM market will grow more than six times faster than its on-premise counterpart through 2010.
With market leaders like Amazon.com leading the way, the emerging medium is making waves.
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
Gartner Business Intelligence Summit '08: By 2009, 90 percent of mission-critical projects will depend on data warehouse information to drive higher revenues or lower costs.
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Embracing customer centricity isn't the same as delivering it.
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer.
While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin.
Replacing computer-telephony integration (CTI), this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top.
JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics.
Lofty statements too often end up as small and meaningless actions.
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