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Articles: Integration
Why the contact center may be your last line of defense.
A three-phase approach to reaching social media maturity.
Too many companies are losing agents at an alarming rate, simply because they're often measuring, managing, and treating the wrong problems.
A $23 million dollar deal joins the two technology and market research firms.
A set of 5 rules to live by.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Understand and project your value.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
Better customer information leads to higher retention rates.
Social computing meets business value.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
What can we learn from how candidates are using SMS messaging?
ABI Research predicts the industry will reach $1.3 billion within five years.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
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