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Articles: Integration
Meeting customers where they want.
SAP CRM 2008: SAP's overarching theme of "customer co-innovation" goes beyond its newly launched CRM offering, according to company executives.
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
Small and midsize companies are slowly but surely turning their heads -- and business -- to software-as-a-service.
Existing CRM deployments can help with mastering the art of the deal.
After what one analyst called a "painfully long" anticipation, the on-demand CRM vendor finally goes public
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
Business Problem: Companies need to integrate disparate information.
The word is everywhere now: social networks, social frameworks, social platforms.
Varonis excels beyond Excel and into marketing automation.
A credit-card company reduces agent strain and finds answers faster with Enkata.
Canadian public broadcaster uses InfoStreet StreetSmart to better plan media productions--and to finally put an end to a clunky email system.
Beyond the comfy confines of your corporate Web site, people are talking -- and complaining.
A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner.
With its new OpSource Connect, the provider of software-as-a-service infrastructure sees mainstream acceptance of SaaS as a sign that the industry is primed to tackle integration now.
The on-demand CRM vendor, recently public, launches an application development platform -- NetSuite Business Operating System -- for custom and vertical software.
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
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