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Articles: Integration
The technologies will play a bigger role in everyday business processes and mobile devices
Users will have access to SAP CRM from desktops and mobile devices.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
How to use innovation to your advantage
Patented, burstable platform enables hosted dialer provider to scale inbound/outbound call processing on demand.
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Solution designed to increase employee productivity and improve customer service
Fairbanks Morse Engine implements a CRM system that unites its customer records and tracks its engine service requests
Will the smart money back experimental technology?
Joint effort brings world-class integration services and CRM competency to CTI platform.
The new product release focuses on integration and enhancements to order management functionality.
Contact center surveying/enterprise feedback is a vital first step
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